Business Process Outsourcing (BPO)

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What is Business Process Outsourcing (BPO)? 

BPO is a full or partial delegation of business processes to an external service provider. It is a suitable option for areas of a company's operations that are not core to its primary activities. These typically include recurring processes that can be efficiently managed by a third party through standardised procedures.

Here's how our BPO services benefit your business:

Tell us what you need and we will help you achieve your goals.

 

Administrative tasks

 

Maintenance and servicing of equipment

 

Customer service

 

Seasonal activities

Success Story

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Our client:

A global, full-service consumer electronics and network services repair company.

Client's needs:

A customised, comprehensive safety program.

Our solution:

  • Centralised management

  • Dedicated safety specialist

  • Reporting

  • Quarterly strategy meetings

  • Program recommendations and enhancements

Results:

37%

decrease in average incurred costs

14%

decrease in claims

27%

reduction in claim severity

Looking to outsource your business processes?